Terms & Conditions

K Smart Sign Ltd Terms & Conditions

It is vital that when you order your personalised item that you fill out the necessary details. Please double check these details as these are what we manufacture the item to. The conditions of sale between you and us is all based on the order form of what you submit.

Product Fault due to us:
Upon receiving your item if there is a fault that has been created by us we will replace the item/s that are wrong completely free including free postage back to you.

Product Fault due to the customer (For example spelling / colour etc):
We will not replace items that have been ordered wrongly for free. For example if you entered a wrong spelling or colour. Please understand that these items are specifically designed and created upon your exact order details. We will send out partial items that you need to replace for a reduced fee.

Simply not happy with the item:
If you are simply not happy with the product you have 14 days to send the item back at your own cost, a re-stocking fee will be calculated based on the item. This re-stocking fee is calculated on how much of the item can be recycled for re-use and how much has to be scrapped, as this product was especially made for you.
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