Returns

K Smart Sign Ltd Returns & Replacements

In the event that you want to return or replace your personalised item please adhere to the below scenarios.

Returns & Refunds:
I want to return my sign for a refund because I don’t like it:

All products can be returned within 14 days of the order arriving with you for a full or partial refund. If you simply don’t like your item we will refund your purchase.

I want to return my sign because it’s not what I ordered and I don’t want it replaced:

In the event that you want to return the item because there is an error on the item and you do not want a replacement we will 100% refund the item including your cost to return the item.

I want to return my sign for a refund because I made a mistake when I ordered and don’t want a replacement:

In the event that you want to return the item and there are no errors made by us (Completely matches your order) we will deduct a restocking fee from the total cost paid once the item is returned to us.

The restocking fee is calculated on how much of the item was specifically made for you. This section of the item that is completely unusable will be scrapped. The cost of this scrap cannot be refunded. Further components that can be recycled for use will be 100% refunded.

Returns & Replacements:
I want to return my sign because I made a mistake when I ordered but I want a replacement:

In the event that you have ordered an item but made a mistake when ordering and want to change it we can offer you a replacement component instead of ordering the full item again. If the component that is needing to be replaced is recyclable we will offer you an exchange meaning you will need to send the item back at your cost, we will exchange the item for free but you will need to cover the cost of return postage. Some components on the sign are not recyclable and if this component needs to be exchanged we will offer you a cost just to have that component replaced.


In the eventuality of any of the above please contact one of our customer service agents on 01942 605472 or email CS@KSmartSign.co.uk and quote the problem, the agent will ask for your order number to begin support.

Returns Address:
Returns - K Smart Sign

(Your Order Number)
2nd Floor
Brooklands Mill
English Street
Leigh
Lancashire
WN7 3EH
01942 605472

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